Refund and Cancellation Policy

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Our commitment to you

When you book time with me, I hold that space for you and you alone. This policy keeps things fair for both of us, and for the other women waiting for a spot. Life happens, sis. If something comes up, reach out. I would always rather hear from you than not.

This policy applies to all services from MpowerHer Wellness, a business of ZenZen, LLC, and is effective November 6, 2026.

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One-on-one sessions

This includes Find Your Superpower: A Menopause Clarity Session and any individual coaching session.

If you...

    Cancel 48 hours or more before your session:  Full refund, or reschedule at no charge, your choice.

    Cancel or reschedule less than 48 hours before:  No refund. You may reschedule once within 30 days. 

    Don't show up, or arrive more than 15 minutes late without notice:   The session is forfeited, with no refund or reschedule.

    Arrive late (under 15 minutes):  We begin when you arrive and end at the scheduled time 

Program credit. If your session fee is offered as a credit toward a coaching program, the credit applies to enrollment within 30 days of your session. It has no cash value and can't be transferred to another person.

Emergencies. Medical emergencies and family crises happen. Contact me as soon as you can, and I'll work with you on a reschedule.

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Multi-week programs and group coaching

This includes the 4-week program, premium coaching packages, and group cohorts.

• Before the program starts: a full refund if you cancel within 7 days of purchase and before the first session.

• After the program starts: no refunds. Your place in the circle, and the support around it, is reserved for you from day one.

• Can't continue? If something serious comes up, you may transfer once to a future cohort, within 6 months, at no extra cost.

• Missed sessions: group sessions go on as scheduled. Recordings or notes are shared when available, and missed sessions aren't refunded or made up individually.

Payment plans. Choosing a payment plan is a commitment to the full program price. Payments are charged automatically on schedule. If a payment fails, you'll have 7 days to update your payment information, after which access to sessions and materials is paused until your account is current.

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Free workshops and events

Free workshops need no cancellation. If you can't make it, I'd love a quick note so I can offer your seat to another woman.

If I ever need to cancel or reschedule...

I'll let you know as early as possible. You'll choose between a new time and a full refund.

How refunds are processed

Approved refunds go back to your original payment method within 5–10 business days. If something about a charge doesn't look right, please contact me first. Most questions can be cleared up quickly, without a dispute through your bank.

Questions

Email mpowerherwellness@gmail.com with your name and the date of your session or program. I'll reply within 2 business days.